Seera TV Privacy Policy
Welcome to Seera TV! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform on web, iOS, and Android. This policy complies with the applicable data protection regulations in the United Arab Emirates, the Kingdom of Saudi Arabia, and major international standards including the General Data Protection Regulation (GDPR), where applicable.
1. Information We Collect
We may collect, store, and process the following categories of data:
- Name, email address, phone number
- Profile photo, gender, date of birth
- Social login credentials (Google, Apple, Facebook)
- Viewing history, likes, shares, follows, comments
- Interactions with video content, rewards, and ads
- Purchase history (subscriptions, coins, coupons)
- IP address, device ID, hardware/software characteristics
- Operating system, mobile carrier, time zone, language
- Cookies, beacons, and fingerprinting technologies
- Uploaded videos, audio, messages, feedback
- Reports, content flags, and support tickets
- IP-based approximate location (e.g., city, country)
- Optional precise GPS location if you opt in
- App usage patterns and gesture data for analytics
- Voice search and playback preferences
2. How We Use Your Information
We use your data in accordance with applicable laws for the following purposes:
- Delivering personalized content, ads, and recommendations
- Facilitating features like subscriptions, coin systems, and watchlists
- Improving platform performance, stability, and user support
- Monitoring violations, enforcing terms, and ensuring platform safety
- Conducting analytics, machine learning, and A/B testing
- Complying with regulatory, audit, and legal obligations
3. Legal Basis for Processing
We process personal data under the following legal grounds:
- Your explicit consent (e.g., for location access, marketing messages)
- Performance of a contract (e.g., your use of Seera TV)
- Legal obligations (e.g., to comply with UAE/KSA authorities)
- Legitimate interest (e.g., fraud prevention, analytics)
4. Sharing of Information
We may disclose your information to:
- Service Providers: Hosting, payments, analytics, support
- Affiliates & Partners: As needed for promotions, cross-app functionality
- Legal or Regulatory Authorities: When lawfully required
- Other Users: If you voluntarily share or interact publicly
We do not sell your data to third parties. Transfers to international entities are done in accordance with UAE/KSA data transfer regulations and may involve standard contractual clauses.
5. Your Rights and Choices
Subject to applicable law, you may:
- Access, correct, or delete your personal data
- Object to or restrict certain processing
- Withdraw consent (where processing is based on consent)
- Request a copy of your data in a structured format
Contact support@seera.tv to make any such request. We reserve the right to verify your identity before processing requests.
6. Data Security and Retention
- Data is stored on secure AWS infrastructure with AES-128 encryption
- Access is restricted by role-based controls and audit logs
- We retain your data as long as your account is active or as required for business, legal, or compliance purposes
- We may retain anonymized data for analytics post-deletion
7. Children’s Privacy
Seera TV is not intended for children under 13 (or the minimum legal age in your country). We do not knowingly collect personal data from children. Parents or guardians can contact us to request data deletion.
8. Cookies and Similar Technologies
We use cookies, SDKs, and similar tools to:
- Maintain login sessions and preferences
- Measure platform performance and user engagement
- Serve personalized ads (where permitted)
You can manage cookie preferences in your browser or device settings.
9. Policy Changes
We may revise this Privacy Policy periodically. We will notify you of material changes via app notifications or email. Continued use after changes indicates your acceptance.
10. Contact Us
For questions, concerns, or data-related requests, contact us:
Email: support@seera.tv
Address: Seera Productions LLC Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.